Report a Claim

Peace of mind through exceptional claims service.

Should you sustain a loss to your automobile, home, or business, we are available to receive notice of your claim 24 hours a day, 7 days a week. 

Report a Claim

Whether you report your claim to your agent or directly to The N&D Group, we are here to provide you an exceptional experience.

Reporting to your agent

Your agent is your best advocate in all insurance issues.
A claims expert, your agent ensures you are educated on the process and the resources available to you.

Reporting directly to N&D

The N&D Group claims team is also available to provide you immediate assistance 24 hours a day, 7 days a week, by dialing 1-800-688-1825, then selecting option 1 at the main menu.
Among the services we offer you in the event of a claim are:

  • 24-hour claims service
  • Automated Claim Vehicles 
  • Auto and home appraisal service
  • Auto windshield repair program
  • Catastrophe response service
  • Emergency Mitigation Services available
  • Repair shops that honor N&D appraisals (available in Massachusetts referral shops only)
  • Self-Inspection technologies for Auto and Home to expedite the claim process
  • Temporary living arrangements

Claims by Text

Your Claims Representative can communicate directly with you through text messaging. You can send claims information and photographs directly from your smart phone.

For most claims, we can also provide you with a self-inspection tool that can streamline the process. On average, claims handled through our texting tool receive a rating of 4.65/5.

Automated Claim Vehicles (ACV)

To ensure we can be there when and where you need us, we have a fleet of Automated Claim Vehicles specially equipped with the latest estimation software. Driven by expert appraisers, our local ACVs can mobilize quickly for on-site claim service.

Whether your loss is auto or property-related, our friendly and knowledgeable staff is committed to providing a prompt, professional, and fair damage assessment.

Learn More About ACV (pdf)

Frequently Asked Questions

Body Shops – Massachusetts

Locate a convenient auto body shop today! For your convenience, you can view / download a list of registered body shops in your county (MA only).

Shops that are listed in Bold with an Asterisk (*) are N&D Referral Shops.