Norfolk & Dedham and Union Mutual Announce Affiliation
April 10, 2024
The mission of Norfolk & Dedham is to provide financial security to our policyholders through an exceptional client experience, affording them peace of mind.
Our Roots Make Us Locally Grown
At N&D, we have been covering local homeowners, drivers, and businesses with personalized insurance policies since 1825. As a locally grown insurance company, we know the region, know the risks, and know the right coverage. Our clients rely on the stability of our financially secure mutual insurance companies while benefiting from local employees and agents providing the highest level of personal service.
Accountability Agility Collaboration Continual Improvement Integrity Responsiveness
At N&D, we are passionate about building and nurturing a culture that encourages, supports, and respects the differences in all of us.
Embracing our differences allows for diversity of thought in our decision making, drives innovation, and allows us to truly connect to one another, our clients, and the communities where we live and work.
We are committed to advancing the diversity of our company and nurturing the most supportive, respectful, and accepting organizational culture possible.
“We had Norfolk and Dedham underwrite our property insurance for our newly acquired vacation home in Galloway, NJ last year based solely on the agent’s recommendation at the time of the closing. We were a bit of apprehensive as we were not familiar with the N&D. But we needed insurance immediately but considered making a change eventually as soon as everything settled down with our property purchase.
So glad I didn’t switch. We had a major water damage late this summer. Within minutes of my call to the Group, we were assigned a claims officer who promptly and meticulously set things in motion. Everything and anything that had to be done to mitigate the damage and subsequently to assess the extent and repair and replacement cost of the damage within the shortest time possible. I have to add that the claims officer and everyone she assigned to the project were professional, efficient, respectful and very considerate of a personal family situation we were having at that time. They took into account our concerns and availability. A reasonable settlement for the damage was finalized and payment was received with expediency.
So glad I didn’t switch. 5 stars out of 5!”
– Jacinto, NJ
“The process of filing a claim was easy. Their staff are responsive and easy to get a hold of. Their adjuster even released the estimate a couple minutes after I sent him pictures of the car even though it was already after business hours. I appreciate them so much.”
– Millicent, MA
“Our best experience with an insurance company to date, period. Our major home insurance claim was handled extremely well. We have had terrible experiences with ‘big name’ auto insurance previously.”
– Arun, MA
“Our 2023 car was totaled in an accident. A real, very helpful person reached out from Norfolk & Dedham. We go fast responses when I had a question; a reasonable process, good advice, and reasonable valuation for the car. We’ve been N&D auto and home insurance customers for almost all of the past 40 years, and their service has been consistently good; this time was no exception.”
– Michael, MA
“The Swan Boats of Boston, established over 140 years ago, are a Boston family institution. The Swan Boats are a regional, and perhaps national treasure. Originally from Brighton, the Swan Boats have been insured by the John J. Ryan Insurance Agency and Norfolk & Dedham for decades. Like many small businesses, the Swan Boats were adversely affected by the COVID-19 pandemic. To keep the business and the boats properly protected in challenging times, Norfolk & Dedham worked hard with its agent and its insured to come up with a creative and fiscally responsible solution. Insured, agent and N&D were all pleased with the result and all three look forward to a new beginning.”
– Jack Ryan, Principal – John J. Ryan Insurance Agency, Brighton MA
“As one of our longest lasting continuous company partnerships, we have always enjoyed a strong relationship with N&D.
We feel like that N&D truly values and cares about our Agency and our mission.”
– Geoffrey Stanton, President – Stanton Insurance Agency, Waltham MA
Our site includes custom images from local photographer, Mike Casey, from Wellesley, MA.
He can be found at caseyphotography.net.
1-800-688-1825
Direct Line: 1-781-326-4010
222 Ames Street
Dedham, MA 02026
128 W. Bruce Street
Harrisonburg, VA 22801
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