Effective Date: October 16, 2026
This Privacy & Cookie Policy for Norfolk & Dedham (“we,” “us,” or “N&D”) explains how we collect, use, and share your information when you visit our website at https://www.ndgroup.com/, and how we use cookies and similar technologies on that site.
When you contact us, submit a form, or register for access to My Insurance® or paperless billing and delivery, we collect the information you voluntarily provide, including personal information, such as your name, email address, mailing address, policy number, and the content of your message or request.
When you visit our website, we may automatically collect certain information through cookies and analytics tools. See the Cookies section below for details.
We use the information we collect to analyze website usage trends to improve our site. We also use the information we collect to provide and maintain access to My Insurance® and paperless services. When you use the Contact Us link on our website, the information you provide is used to process your suggestion or customer service request or to provide you with information concerning the products and services we offer. To the extent necessary to address your question or request, we may share your communication with your authorized insurance agent if you are an existing N&D policyholder. We reserve the right to transfer information to a third party in the event of sale, merger or affiliation, provided that the third party agrees to adhere to the terms of this Policy. We may disclose information (including personally identifiable information) about you to our Affiliates. For purposes of this Policy, “Affiliates” means any person or entity which directly or indirectly controls, is controlled by, or is in common control, with us, whether by ownership or otherwise. Any information relating to you that we provide to our Affiliates will be treated by those Affiliates in accordance with the terms of this Policy. We may disclose your information (including personally identifiable information) if we believe in good faith that we are required to do so in order to comply with an applicable statute, regulation, rule or law, a subpoena, court or regulatory order, or other valid legal process. We may also disclose your information (including personally identifiable information) to enforce our Terms and Conditions of use (which are viewable under our Legal Statement link), including investigation of potential violations and/or to protect against harm to the rights, property or safety of N&D and its users or the public, as required or permitted by law.
We do not sell the personal information we collect from website visitors. We will disclose personal information we collect to others only when it is necessary to conduct our business or is required by law.
Cookies are small text files placed on your device when you visit a website. They help the site function, remember your preferences, and collect usage information.
When you visit ndgroup.com, a consent banner will appear. You can decline non-essential cookies at that time. You can also update your preferences at any time by clicking the cookie settings link in the site footer.
If you decline non-essential cookies, the site will continue to function. Analytics data will not be associated with your session.
Necessary cookies are required for the site to function and cannot be switched off. They are set in response to actions you take, such as setting your privacy preferences or logging in to My Insurance.
Analytics cookies help us understand how visitors interact with the site. We use Google Analytics for this purpose. See the Google Analytics section below.
We use Google Analytics, a service provided by Google LLC, to analyze how visitors use our website. Google Analytics collects information such as how often users visit the site, which pages they visit, and what other sites they visited before coming here. It also collects IP addresses, device identifiers, and browser metadata.
Google Analytics only collects this information after a visitor has been presented with our consent banner and has not declined. When a visitor declines analytics cookies, Google Analytics sends only anonymized, cookieless signals that do not identify the individual.
We use this information to improve our website. We do not combine Google Analytics data with personally identifiable information. For more information on how Google collects and processes data, visit https://policies.google.com/privacy. To opt out of Google Analytics tracking across all websites, visit https://tools.google.com/dlpage/gaoptout.
Our contact forms are protected by Cloudflare Turnstile, a privacy-preserving alternative to traditional CAPTCHA. Turnstile may collect technical signals from your device to verify that form submissions are made by a human. The Cloudflare Privacy Policy applies: https://www.cloudflare.com/en-gb/turnstile-privacy-policy/
Our website does not currently respond to browser-level Do Not Track(DNT) signals. No uniform standard for interpreting or responding to DNT signals has been established. Instead, we give you direct control through our consent banner, where you can accept or decline analytics cookies at any time. You can also update your preferences using the cookie settings link in the site footer.
Some pages on our site may include content from third parties, such as embedded maps or social media buttons, which may set their own cookies. We do not control these cookies. We recommend reviewing the privacy policies of those third parties directly.
You can set your browser to refuse cookies or to alert you when cookies are being sent. Note that disabling cookies may affect the functionality of some areas of this website. Instructions for managing cookies vary by browser; please consult your browser’s help documentation.
We do not knowingly collect personal information from children. If you believe a child has submitted personal information through our website without parental consent, please contact us, and we will remove it promptly.
We take reasonable measures to protect the information we collect. However, no method of internet transmission or digital storage is completely secure, and we cannot guarantee absolute security.
Our website may contain links to external websites not operated by us. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies before providing any personal information.
We are located in the United States. If you are outside of the U.S. and are accessing this website, you agree that all personal information you provide us will be used in accordance with this Privacy Policy and pursuant to U.S. law.
We may update this policy from time to time. The effective date at the top of this page will reflect the date of the most recent update. We recommend reviewing this policy periodically. Your continued use of our website following the posting of any changes to this Policy constitutes your acceptance of those changes.
For questions or concerns about this policy, or to exercise any privacy rights, please contact us:
Norfolk & Dedham, 222 Ames Street, P.O. Box 9109 Dedham, MA 02027-9109
Email: [email protected]
© 2026 Newbury Corporation
On Sunday, Nov 16, 2025, at 12 AM ET, we will be performing scheduled maintenance on our systems.
During this time, our payment system will be inaccessible.
We estimate that our payment system will be back online by 12:30 PM ET. We appreciate your patience and apologize for any inconvenience this may have caused.
Happy Holidays!
Our offices will be closed on 12/24, 12/25, and 1/1. On December 24, a limited staff will be available from 8:30 AM to 4:30 PM to assist you. We appreciate your partnership throughout the year and wish you a safe and joyful holiday season.