Contact

We would love to hear from you!

The Norfolk & Dedham Group® values your feedback. For information about our insurance products, please use our Agency Locator to find a convenient and local independent agent.

For all other inquiries, please contact us directly:

Email: Please use the form on this page

Phone: 1-800-688-1825

Direct Line: 1-781-326-4010

Fax: 1-866-882-0892

You can also leave us a review if you would like.

Scheduled Holidays:

  • January 1, 2026 – New Year’s Day
  • January 19, 2026 – Martin Luther King, Jr. Day*
  • February 16, 2026 – President’s Day*
  • May 25, 2026 – Memorial Day
  • June 19, 2026 – Juneteenth*
  • July 3, 2026 – Independence Day (observed)
  • September 7, 2026 – Labor Day
  • November 11, 2026 – Veterans’ Day*
  • November 26, 2026 – Thanksgiving
  • November 27, 2026 – Day after Thanksgiving*
  • December 24, 2026 – Christmas Eve Day*
  • December 25, 2026 – Christmas Day

*Limited staff available to cover Agency, Billing, and Claims service operations. Our building remains closed.

Office Locations

Visitors to our offices are accepted by appointment only. Please contact us at 1-800-688-1825 for assistance.

222 Ames Street, P.O. Box 9109
Dedham, MA 02027-9109
Get Directions to N&D Dedham, MA

125 West Bruce Street
Harrisonburg, VA 22801
Get Directions to N&D Harrisonburg, VA

Email Us

For a claim or policy specific question, please be sure to include your claim or policy number.

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On Sunday, Nov 16, 2025, at 12 AM ET, we will be performing scheduled maintenance on our systems.

During this time, our payment system will be inaccessible.

We estimate that our payment system will be back online by 12:30 PM ET. We appreciate your patience and apologize for any inconvenience this may have caused.

On Sunday May 31, 2026, beginning at 9:00AM ET, we will be conducting scheduled system maintenance. During this time, Pay Online, Policyholder Login, the My Insurance website and Mobile app will be temporarily unavailable. We anticipate services to be restored by 11:00AM ET. Thank you for your patience as we complete these updates, and we apologize for any inconvenience.

Happy Holidays!

Our offices will be closed on 12/24, 12/25, and 1/1. On December 24, a limited staff will be available from 8:30 AM to 4:30 PM to assist you. We appreciate your partnership throughout the year and wish you a safe and joyful holiday season.

NOTE: Policyholders impacted by recent winter storms can report a claim online, by phone, or through their independent agent. Once your claim is received, it will be reviewed and assigned to a Claims representative, who will follow up as soon as possible. Visit the “Report a Claim” page for more information.
Click Here for important reminders on preventing additional damage caused by winter weather."