“I heartily compliment your Claims Service Representative Traci. She not only handled my claim in a friendly and expeditious manner, but assisted me with the payment negotiations with the body shop, as well. I’m relatively new to Massachusetts, so I was unfamiliar with Massachusetts insurance regulations. This unfamiliarity resulted in several clarification calls to Traci. Never once did I feel that I was taking up too much of her time and in every case she had a complete and accurate response to my inquiries immediately.”

– Fred, Truro MA

“As an elderly woman who has never had to file an insurance claim in sixty years, I was most appreciative of the help and direction given me by your telephone staff; the young man was very courteous and patient with me. The adjuster was prompt and quite accurate in his estimate of what the repairs would cost.

Everyone involved made a difficult situation much easier and less stressful for me. I’m grateful to all who helped me.”

– Patty, Waltham, MA