Privacy Policy


We take our responsibility for protecting your personal information very seriously. To protect the privacy of the visitors (“You”) to the N&D® website at, the Norfolk & Dedham Group® (“We/Us”) has developed this Privacy Policy (“Policy”) explaining our online information practices and the choices You can make about the way your information is collected and used. To make this Policy easy to find, We make it available on our homepage and at every point where personally identifiable information may be requested or submitted. Please read below for more specific information on the type of information that We collect and how We use it.


The personally identifiable information collected through this website is voluntarily submitted by You. We collect only information that You voluntarily submit to register for access to My Insurance® or to elect paperless billing and/or paperless policy delivery. If You choose to contact Us, We collect your name, email address, and your suggestion or customer service request, along with any information that You would like us to have in order to respond to your request.


When you use the Contact Us link on our website, the information you provide is used to process your suggestion or customer service request or to provide You with information concerning the products and services We offer. To the extent necessary to address your question or request, We may share your communication with Your authorized insurance agent, if you are an existing N&D® Group policyholder. We reserve the right to transfer information to a third party in the event of sale, merger or affiliation, provided that the third party agrees to adhere to the terms of this Policy. We may disclose information (including personally identifiable information) about You to our Affiliates. For purposes of this Policy, “Affiliates” means any person or entity which directly or indirectly controls, is controlled by or is in common control with Us, whether by ownership or otherwise. Any information relating to You that we provide to our Affiliates will be treated by those Affiliates in accordance with the terms on this Policy. We may disclose your information (including personally identifiable information) if we believe in good faith that We are required to do so in order to comply with an applicable statute, regulation, rule or law, a subpoena, court or regulatory order, or other valid legal process. Under no other circumstances will We disclose any of the information provided by You to third parties, without your authorization.


We use Google Analytics, a website analyzing tool, provided by Google, Inc. to gather statistics regarding usage of our site. Google Analytics uses first-party cookies, allowing for the ability to collect information such as; the number of times our users have accessed our site, the pages accessed by our users, the type of device our users connect with, type of browser used , and other important information. Google Analytics collects users’ IP addresses assigned to them on the date of which they have accessed our site. No personal identifiable information is collected by Google Analytics. We do not combine the information collected through Google Analytics with personally identifiable information. Google’s Terms of Use and Privacy Policy restrict their right to alter or share information with third party services. If you wish, Google provides the ability to opt out of website tracking, please visit Google’s website for instructions.


We may, from time to time, contract with other third parties who place information, advertisements, or other promotional material or links on our website. If you click on any other link provided by a third party and leave our website, whether through a link or through visiting another website framed within our website, You are subject to the privacy policies of these other third parties. We do not have responsibility for or access to the information collected by these third parties. When you use the N&Drive App, we will collect information about your driving style and habits, such as location, speed, acceleration, braking and cornering and combine this with weather, traffic, time of day and other contextual data. Such use is based upon you giving explicit consent when registering to use N&Drive.


The security of all information associated with our users is an important concern to Us. We exercise care in providing secure transmission of your information from your computer to our servers. No sensitive data is stored in the pages directly. We have further measures in place to protect Your personal information once it reaches Us. However, “perfect security” does not exist on the Internet, therefore You transmit to Us at your own risk.


We reserve the right to change our Policy from time to time. If We make any substantial changes, We will notify You by posting a prominent announcement at our home page located at Your continued use of our website following the posting of any changes to this Policy constitutes your acceptance of those changes.


For other information or questions regarding changing information that We have about You, please contact Us at 800-688-1825, or send email to, or write to Us at:

The Norfolk & Dedham Group
Attn: Corporate Secretary
P.O. Box 9109
Dedham, MA 02027-9109

Copyright © 2015, The Norfolk & Dedham Group® All rights reserved.