Policyholder Message Regarding COVID-19
March 16, 2020
To our Policyholders,
In these extraordinary times, our focus is primarily on the safety and health of our family, employees, agents, policyholders, and friends. At the same time, we remain committed to maintaining the mission of The N&D® Group, which emphasizes exceptional client experience affording peace of mind. Today, that mission is as important as it has ever been.
Almost every employee at N&D® already had the ability to conduct 100% of their job remotely. While we are not in the office at 222 Ames Street, we are ready to help by phone. All departments of the Company are fully functional and open for business. We are here to solve your problems and make hard days a little bit easier, and we will continue to do so throughout this crisis.
That said, we are in uncharted waters. We must navigate them together. Please be patient with us and your agents, and we will deliver the exceptional client experience you have come to expect from us.
Feel free to reach us at 1-800-688-1825 at any time. In the meantime, hunker down, and stay safe.
Joel P. Murray
President & CEO
The Norfolk & Dedham Group